Your Enquiry’s In. We’ll Take It From Here.
One of our team will review your details and match you with a licenced specialist. Most homeowners hear back within 1 business day.
What Happens After You Hit Submit
We Review Your Enquiry
Your details come through to us directly. We go through what you’ve told us — the scope, the location, any specifics you mentioned — so when we refer you on, we’re not just passing your number to whoever picks up first.
We Match You With a Specialist
We refer enquiries to licenced renovation specialists who’ve been through our assessment process. The match is based on your project type, your suburb, and the kind of work involved — so you’re not starting from scratch explaining yourself.
A Specialist Makes Contact
The specialist we refer you to will reach out directly — usually by phone — to introduce themselves and get a clearer picture of what you need. It’s not a pitch. It’s a conversation about the project.
Your Obligation-Free Quote
From there, they’ll arrange a time to see the space and put a proper quote together. You’re under no obligation to proceed. If it’s not the right fit after you’ve spoken to them, say so. No pressure from our end, either.
A lot of people submit a form and immediately wonder what they’ve signed themselves up for.
You haven’t committed to anything. No one’s going to ring you six times in the next 24 hours. The specialists we refer to have agreed to our conduct standards — that includes not chasing leads who’ve made it clear they’re not interested.
And if you submit today and don’t hear back within 2 business days, contact us. We’d rather know than have you wondering.
Why the Referral Matters
Specialists are assessed before they receive an enquiry
We don’t refer anyone who’s just got a website and a trade registration. Before a specialist is listed, they go through a review of their licencing, insurance, and how they’ve handled past projects.
Licenced and insured for the work they do
Bathrooms are one of the most regulated spaces in residential construction. Every specialist we refer to holds the relevant trade licences and insurance for the specific work involved — waterproofing, tiling, plumbing, the lot.
You stay in control of the process
No one’s going to pressure you into a decision. The specialist makes contact, you have the conversation, and you decide whether to go ahead. Simple as that.
We only refer who we’d recommend to our own family
That’s not a marketing line. It’s the actual standard we apply. If we wouldn’t feel comfortable referring someone in our own network, they don’t go on the list.
Worth Reading Before Your First Call
Most homeowners have a few questions they haven’t asked yet. These pages answer most of them.
Our Standards
How we assess the specialists we refer — and what they have to meet to stay listed.
Read more →Contractor Licencing
What licences bathroom renovators actually need in your state, and how to verify they hold them.
Read more →The LB Checklist
The questions worth asking before any renovation gets underway. Most people wish they’d seen this earlier.
Read more →Home Building Compensation (NSW)
What HBC cover protects you from — and when you’re entitled to it. Worth knowing before any quote is signed.
Read more →Rather speak to someone now? Head to our contact page and we’ll get back to you the same day — or use the details there to call or email directly.